Career Opportunities

The following career opportunities are currently available at the National Kidney Foundation:

Vice President of Development - New York, New York
Division President - Dallas, Texas
Director of Publishing - New York, New York
Division President - Ohio
Division Development Director - Rochester, New York
Division Special Events Manager - Long Island, New York
Database Services Director - New York, New York
Administrative Assistant - New York, New York
Affiliate Accounting Manager - New York, New York
Copywriter - New York, New York
User Services Manager - New York, New York
Administrative Assistant - New York, New York
Data Services Coordinator - New York, New York
Division Education Assistant - New York, New York

Job Title: Vice President of Development

Location: New York, New York

General Summary

The Vice President of Development is responsible for planning, implementing and promoting all fund raising programs relating to non-pharmaceutical gift giving to successfully support the financial growth of the National Kidney Foundation. Accountable for all development department operations; this includes the implementation of an organization-wide comprehensive individual giving program consisting of all types and techniques utilized in major individual gift giving programs such as major and planned gifts and familiarity with the operations required to support such programs. Must also be able to manage diverse development functions such as special project support, clubs/organizations, special event support, foundation and corporate foundation proposal submission. Able to manage the Development Department, which at present, consists of a Corporate Relations Director, Individual Giving Director and Administrative Assistant in addition to three other directors in a second location.

Principal Duties & Responsibilities

Manage the development of a national donor development data base.
Implement and manage all National individual giving programs.
Work with local and national staff and volunteers to develop and expand national individual and corporate prospect database.
Submit proposals to foundations and corporations through leveraged contacts of volunteers and staff at National and Divisions.
Work with Director of Individual Giving developing and executing tailored approaches to high worth individuals.
Set up the systems needed to support and expand programs such as prospect research.
Work with VP of Marketing and Communications to develop strategic plan for long and short range goals and support generating these efforts, including appropriate marketing strategies.
Keep abreast of trends in the industry especially with other voluntary health agencies.
Oversee and manage department budget.
Write an annual development plan.
Become engaged with the senior management of the organization in all/a broader array of revenue generating programs.
Stay current in the development field, stays abreast of trends, new opportunities
Management of National donor database.
Performs additional duties, as required.

Minimum Qualifications

Bachelors Degree from an accredited college or university. Concentration in business administration, finance, marketing, management and an advanced degree is preferred.
Minimum ten (10) years development experience for a non-profit health organization. This includes knowledge and experience of Annual Giving, Capital Campaign, and Foundation/Corporate solicitations, Planned Giving, Communications and Special Events.
Experience in a voluntary health agency a plus.
Ability to establish relationships with ease.
Ability to communicate (verbally and in writing) with tact, diplomacy and authority.
Excellent verbal and written communication skills, organizational skills, well disciplined, able to meet deadlines, self starter, able to prioritize and meet deadlines under pressure.
Ability to work well effectively with volunteers and staff.
Thorough understanding of national markets, knowledgeable of marketing strategies and techniques, long range planning process and knowledge of health care trends.
Minimum 5 years direct supervisory experience. Excellent managerial skills and ability to motivate staff.
Excellent interpersonal skills.
Experience in delivering persuasive and effective presentations.
Flexible for extensive business travel which includes weekdays, weekends and overnight travel.

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056

Job Title: Division President

Location: Dallas, Texas

General Summary

The primary function of the Division President is to serve as the chief staff officer of the Division, provide professional management of all aspects of the Division's operations. The Division President will, by leadership example and through policy implementation, carry out the mission of the National Kidney Foundation by successfully implementing programs and raising funds in the Division.

Principal Duties & Responsibilities

The Division President performs executive management functions including but not limited to the following:

Fund Raising:

Has ultimate responsibility for raising income to meet budgeted goals
Motivates, supervises, and provides support to Development Staff and board members to engage community, corporate, and society leaders to assist in fund raising and board development.
Implements NKF signature fund raising programs, major and planned gifts, and annual giving.
Personally solicits major gifts and high-level committee chairs when appropriate.

Corporate Management:

Serves as chief staff officer, ensuring that the Division complies with all policies and legal requirements of the NKF.
Provides motivation, support and information to engage and enable the Division and Regional volunteer Boards to participate in fund-raising and resource development to support the organization's mission.
Works with the local group to receive input on local programming.
Serves as staff support to the local trustees and ensures appropriate staff support to local fund raising and program volunteer groups.

Personnel Management:

Is responsible for the employment and termination of staff, ensuring the administration of NKF personnel policies, and organization of the staff to carry out the program of services of the Division.
Works with NKF Human Resource Department to ensure that the appropriate personnel legal requirements are met.
Plans and assists staff to develop work plans, and supervises performance of staff members providing evaluations and feedback according to Division policies.

Program Planning:

Gives leadership to planning processes through which a comprehensive program of NKF services is developed and implemented.
With local volunteer committees, ensures that volunteer responsibility is designated to forward the Affiliate's programs.
Supervises staff to ensure the implementation of programs in the areas of public education, professional education, research, patient services and community services.

Financial Management:

Responsible for the fiscal management of the Division, assuring the future of the organization by initiating and implementing long and short range fund-raising programs.
Sets yearly budget, with Vice President for Field Services and input from local Board. Works with closely with NKF Finance Department to monitor progress towards goals to see that the Affiliate is adequately financed for its current operating needs and long term goals, realizing maximum value from its resources, and safeguarded by appropriate internal financial controls.
Ensures that all local financial reporting and records are processed and maintained in a timely and legal manner and in accordance with all NKF accounting procedures.
Ensures the timely submission, to NKF Finance Department, of all requested reports.

Community Relations:

Assures that the Division has a significant role in the community and is known as a valued health agency serving the public and patients with kidney and urinary tract diseases.
Maintains liaison with appropriate community and governmental groups, giving leadership to community efforts consistent with the National Kidney Foundation's mission and serving as a resource on the special needs of kidney patients.
Oversees and implements plans for interpretation of the National Kidney Foundation in community groups, through the media and by production and distribution of Affiliate materials.
Maintains liaison with groups and individuals who can serve as advisors, steering committee members, volunteers, and potential Board members so that the Division maintains its strong local voice.
Keeps the National Kidney Foundation informed of Division operations by liaison with Vice President for Field Services.
Performs other duties as assigned and necessary to the development of the Division.

Organizational Relationships:

The Division President is accountable to the Vice President for Field Services, and works closely with the Division Board. The Division President supervises all employed staff.

Minimum Qualifications

Bachelors degree from an accredited college or university with a concentration in public or business administration, social sciences or education.
Minimum 5-10 years demonstrated progressively responsible management experience in not-for-profit voluntary health agency.
Prior experience in personnel management, finance, program development and budget management.
Successful record in fund-raising and executing programs.
Prior experience working with board members and volunteer groups.
Proven leadership ability, sensitivity to the needs of constituents and superior communication skills are essential.
Excellent verbal and written communication skills.
Computer literate on Word, Word Perfect.
Flexible for overnight business travel which may include weekends.

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056

Job Title: Director of Publishing

Location: New York, New York

General Summary

The Publishing Director, oversees all aspects of design and production of all printed matter of the Foundation including newsletters, promotional meeting materials, brochures, books, product packages, continuing education materials.

Principal Duties & Responsibilities

Directs daily operations of publishing division
Supervises in-house staff and outside vendors
Directs concept, editorial, design and production of marketing materials, multi-media presentations and product packages
Maintains graphic identity of organization
Negotiates printing contracts

The Publishing Director performs the following functions, including, but not limited to:

Supervises in-house staff of 10 and over 25 freelancers including presentation specialists, graphic designers, illustrators, production artists, etc.
Oversees all aspects of production of Foundation's printed matter including newsletters, promotional and collateral meeting materials, brochures, books, CDs, product packages and more.
Directs design and layout of all printed materials.
Develops publication schedules for each piece to help maintain department work flow; responsible for enforcing deadlines.
Assigns projects, outsourcing when necessary.
Establishes and updates production procedures.
Obtains competitive bids, ensuring the NKF is on or below budget.
Acts as editor-in-chief for all NKF publications.
Edits and proofreads projects from all divisions. We need to discuss.
Attends “launch” meetings and offer suggestions for new projects.
Assists in the development, concept and design of special projects as needed.
Provides staff support to the editorial boards of Foundation newsletters.
Ensures that PDFs of appropriate materials are provided to the Technologies Division for Web posting.
Maintains and monitors inventory of publications and prepares for reprinting as necessary.
Travels 1-2 times a year to the warehouse facility to conduct a physical inventory.
Suggests ways of reducing costs and improving quality of printed materials.
Maintains graphic identity of the NKF and ensures that a consistent and high quality message and image are communicated through enforcement of graphic standards and logo usage monitoring.
Ensures reprint requests submitted to the NKF are answered and that NKF receives proper acknowledgment.
Writes monthly division report.
Troubleshoots and advises other staff on their questions and problems.
Performs additional duties, as required.

Minimum Qualifications

Bachelors degree from an accredited college or university with a concentration in English, Journalism or Communications.
5-10 years work experience in editorial, printing and production management.
Excellent knowledge of the print production process.
Strong editorial/proofreading skills.
Excellent interpersonal, time management and organizational skills.
Exceptionally strong multi tasking ability.
Excellent problem solving ability.
Extremely detail oriented.
Excellent verbal and written communication and listening skills.
Ability to work well under pressure.
Ability to express ideas clearly in oral and written form; skillful in use of the English language, knowledge of correct grammar and punctuality; good speller.
Ability to establish working relationships with staff and volunteers of all levels to accomplish goals.
Ability to work with a minimum of supervision; to set priorities and meet established time frames.
Ability to provide support and direction to others to foster an effective work team.
Flexible for overtime and occasional business travel.

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056

Job Title: Division President

Location: Ohio

General Summary

The primary function of the Division President is to serve as the chief staff officer of the Division, providing professional management of all aspects of the Divisions operations. The Division President will, by leadership example and through policy implementation, carry out the mission of the National Kidney Foundation by successfully implementing programs and raising funds in the Division.

Principal Duties & Responsibilities

The Division President performs executive management functions including but not limited to the following:

Fund Raising

Has ultimate responsibility for raising income to meet budgeted goals.
Motivates, supervises, and provides support to Development Staff and board members to engage community, corporate, and society leaders to assist in fund raising and board development.
Implements NKF signature fund raising programs, major and planned gifts, and annual giving.
Personally solicits major gifts and high-level committee chairs when appropriate.

Corporate Management
Serves as chief staff officer, ensuring that the Division complies with all policies and legal requirements of the NKF.

Provides motivation, support and information to engage and enable the Division and Regional volunteer Boards to participate in fund raising and resource development to support the organizations mission.
Works with the local group to receive input on local programming.
Serves as staff support to the local trustees and ensures appropriate staff support to local fund raising and program volunteer groups.

Personnel Management
Is responsible for the employment and termination of staff, ensuring the administration of NKF personnel policies, and organization of the staff to carry out the program of services of the Division.

Works with NKF Human Resources Department to ensure that the appropriate personnel legal requirements are met.
Plans and assists staff to develop work plans, and supervises performance of staff members providing evaluations and feedback according to Division policies.

Program Planning
Gives leadership to planning processes through which a comprehensive program of NKF services is developed and implemented.

With local volunteer committees, ensures that volunteer responsibility is designated to forward the Affiliates programs.
Supervises staff to ensure the implementation of programs in the areas of public education, professional education, research, patient services and community services.

Financial Management
Responsible for the fiscal management of the Division, assuring the future of the organization by initiating and implementing long and short range fund raising programs.

Sets yearly budget, with Vice President for Field Services and input from local Board.
Works closely with NKF Finance Department to monitor progress towards goals to see that the Affiliate is adequately financed for its current operating needs and long term goals, realizing maximum value from its resources, and safeguarded by appropriate internal financial controls.
Ensures that all local financial reporting and records are processed and maintained in a timely and legal manner and in accordance with all NKF accounting procedures.
Ensures the timely submission, to NKF Finance Department, of all requested reports.

Community Relations
Assures that the Division has a significant role in the community and is known as a valued health agency serving the public and patients with kidney and urinary tract diseases.

Maintains liaison with appropriate community and governmental groups, giving leadership to community efforts consistent with the National Kidney Foundation's mission and serving as a resource on the special needs of kidney patients.
Oversees and implements plans for interpretation of the National Kidney Foundation in community groups, through the media and by production and distribution of Affiliate materials. Maintains liaison with groups and individuals who can serve as advisors, steering committee members, volunteers, and potential Board members so that the Division maintains its strong local voice.
Keeps the National Kidney Foundation informed of Division operations by liaison with Vice President for Field Services.
Performs other duties as assigned and necessary to the development of the Division.

Organizational Relationships
The Division President is accountable to the Vice President for Field Services, and works closely with the Division Board. The Division President supervises all employed staff.

Minimum Qualifications

Bachelors degree from an accredited college or university with a concentration in public or business administration, social sciences or education.
Minimum 5-10 years demonstrated progressively responsible management experience in not-for-profit voluntary health agency.
Prior experience in personnel management, finance, program development and budget management.
Successful record in fund raising and executing programs.
Prior experience working with board members and volunteer groups.
Proven leadership ability, sensitivity to the needs of constituents and superior communication skills are essential.
Excellent verbal and written communication skills.
Computer literate on Word, Word Perfect.
Flexible for overnight business travel which may include weekends.

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056

Job Title: Division Development Director

Location: Rochester, New York

General Summary

The Development Director is accountable for planning and implementing fund raising strategies and tactics to achieve the income necessary to attain the Division's goals.

Principal Accountabilities

Develop and maintain a three-year Division Development Strategy and one-year plan with input from the President, National and Division staff and key stakeholders to achieve the Division's fundraising goals.
Develop, implement and lead on ongoing Major Gift Program and Individual Gift Program to achieve the Division's current and longer-term goals.
Develop and cultivate strong external relationships and partnerships with targeted business, education, community, foundation and government contacts to achieve the Division's development goals.
Oversee the selection, writing and management of grants appropriate for the Division's needs.
Ensure accurate, detailed and timely reporting of fundraising activity and results as well as timely communication with sponsors and participants.
Develop and maintain collaborative and highly effective internal relationships with Division staff and volunteers as well as National NKF contacts.
Ensure that all Divisional fundraising reflects NKF best practices, follows guidelines stated in NKF policies, and that fundraising meets and complies with all appropriate laws and professional standards.

Knowledge, Skills & Abilities

Bachelors degree from an accredited college or university.
Minimum five years successful fund-raising experience, preferably with a non profit health agency.
Minimum three years experience in event planning. Extensive experience in handling all aspects for golf and walk events is a plus.
Minimum five years corporate fund-raising experience.
Major Gift experience is preferred.
Demonstrated excellent verbal and written communication skills.
Ability to lead and to work independently and as a member of a team.
Demonstrated exceptional level of customer service and interpersonal skills.
A high level of competency using Word, PowerPoint and Excel.
Excellent organizational and managerial skills.
Flexible for business travel including overnight travel.
Flexible to work all hours include weekends as needed to fulfill accountabilities and represent the Division.

Working Conditions, Equipment used & Special Information

Must be able to handle a variety of tasks simultaneously. Verbal and written communication skills will be used daily. Must possess a high degree of tact, discretion, professionalism and patience. Must maintain effectiveness even under pressure. Uses a multiple line telephone, personal computer, fax machine, photocopier and other standard office equipment.

Disclaimer

The above statements are intended to describe the nature and level of work being performed by an incumbent of this position. They are not intended to be considered as an exhaustive list of all responsibilities, duties and skills required.

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056

Job Title: Division Special Events Manager

Location: Long Island, New York

General Summary

The Long Island Manager (of Special Events) is directly responsible for executing the Long Island Kidney Walk, Long Island Golf Classic and assisting with fundraising efforts for the New York City Kidney Walk, and other fundraising initiatives as needed.

The Long Island Manager (of Special Events) works closely with the Director of Special Events to achieve the income necessary to attain the division's mission. This relationship should be characterized by effective communications, a positive attitude toward the growth of the Foundation and the achievement of its mission, through mutual understanding of the goals and development objectives of the National Organization.

Principal Duties and Responsibilities:

Identify, solicit and manage event sponsors, participants, and supporters.
Oversee logistical requirements for pre and post events; and onsite execution.
Support volunteer planning committees.
Maintain event budgets, financial reports and records.
Recruit participants (i.e..walk team captains) to participate in the events.
Help develop proposals and marketing communications.
Help meet income goals for events and special initiatives.
Work cross departmentally with other areas in the National office to create successful supportive environment for National/Divisions fund raising.
Performs additional duties as required.

Minimum Qualifications

Bachelor's degree from an accredited college or university is required.
Minimum of 3 years successful job related experience in fund raising (voluntary health agency experience preferred). Focus on walks is required.
Excellent verbal and written communication and organization skills.
Ability to work independently and as member of a team.
Strong customer relations skills and exceptional interpersonal skills.
Proficient in Microsoft Word for Windows, Excel Spreadsheet and PowerPoint.
Must be flexible to work some weekends.

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056

Job Title: Database Services Director

Location: New York, New York

General Summary

The Database Administrator is responsible for all aspects of the use of iMIS data in the operations of the Foundation, in particular the integration of this information into the business processes of the organization.

Principal Duties & Responsibilities

Day-to-day administration and maintenance of SQL Server 2000/2005
Maintenance of both server and SQL database health
Implementation of Backup and Disaster Recovery Operations
Object and Stored procedure creation to support user requests
Query and Index Tuning
Schema Management
Implementation and maintenance of database and user security
Management of server upgrades and service pack installations
Interfacing with end-users to create and implement business rules and best practices
Interfacing with application and technical consultants for iMIS
Review database usage and performance to achieve optimal server efficiency
Develop, maintain, update and oversee database and Crystal reports and stored procedures
Responsible for meeting and registration setup
Responsible for all aspects of data capture and data entry. Supervises data entry operations. Analyzes data for trends in data integrity and validity
Performs additional duties as required.

Knowledge, Skills & Abilities

Excellent verbal and written communication skills
2+ years of experience as a SQL DBA
System administration experience and working knowledge in supporting SQL, Crystal, Windows XP
At least 2-3 years experience of application support
Fast learner, intuitive and proactive
Ability to communicate technical information to non-technical personnel
Thorough analytical skills to troubleshoot technical computer problem as presented by users and resolve with own knowledge, or use documentation, or know when to escalate to support.
Crystal Report experience highly desirable
iMIS experience highly desirable
Experience with MS-SQL Reporting Services a plus
Ability to work both independently and as leader or part of a team
Excellent organization and customer service skills
Excellent verbal and written communication skills
Maintains effectiveness under pressure.

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056

Job Title: Administrative Assistant

Location: New York, New York

General Summary

The Administrative Assistant directly reports to the VP for New Technologies and provides overall administrative support to all New Technology staff. Serves as primary liaison to the Divisions and National Staff for technology questions and support needs.

Principal Duties & Responsibilities

Primary point of contact for escalated service requests. Assist in assigning and dispatching technical support.
Produce and/or compose letters and routine correspondence.
Set up meetings and conferences: reserve rooms.
Open and process all incoming mail.
Maintain vacation and out of office schedules for the department.
Serves as the primary contact for technology aspects of Convio system and Kidneywalk.
Responsible for maintaining inventory and ordering hardware, software, supplies.
Assist in maintaining listserv membership info (108 lists).
Maintain incident management and change control documentation.
Assist in the collection and management of web content.
Coordinate staff scheduling and resource planning.
Process vendor billings and secure necessary approvals.
Assist in insuring representation at appropriate and necessary meetings.
Prepares departmental reports.
Route telephone calls to the appropriate staff or handle requests directly. Provide excellent customer services via telephone, email and fax.
Maintain appropriate record keeping systems and files for all internal functions.
Perform additional duties, as required.

Knowledge, Skills & Abilities

College degree from an accredited college or university is preferred.
Minimum 1-2 years previous administrative experience.
Computer literate on MS Word, PowerPoint, Excel.
Ability to manage work flow, develop deadlines and communicate effectively with staff.
Excellent customer service, interpersonal and organizational skills.
Must be articulate and have excellent telephone presence.
Excellent written communication skills.
Mutli-tasker, capable of handling a mixed workload with patience, maturity and a sense of humor.

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056

Job Title: Affiliate Accounting Manager

Location: New York, New York

General Summary

To serve as the Finance Department's team member who is responsible for Affiliate's record keeping, revenues and special events reporting.
The individual will help the Foundation identify trends, financial strengths and weaknesses in our Affiliates. The individual will assist in developing warning signs to expedite early intervention.
Assist with the implementation and maintenance of the Affiliate financial database.
Prepare all monthly Affiliate financial reports and analyses. Prepare annual comparison statistics.
Responsible for gathering the necessary documentation to support restricted contributions.
Assist with the Foundation's financial meetings by gathering necessary reporting from Affiliates.
Responsible for monitoring of Affiliate compliance and routine follow-ups.
Responsible for the Affiliate's annual budget process.
Assist with the collection of Affiliate Audited Financial Statements and preparation of the Annual NKF Combined Financial Statements.
Alert Field Services Accounting Director to conduct non-routine follow-ups.

Principal Duties & Responsibilities

On a monthly basis, responsible for the following:

Gathering the Affiliate Share reports and providing accounting support to Affiliates as needed.
Maintain statistical records on Affiliate fund raising and allowable deductions reported on Monthly Share reports
Routine follow up for missing Share Reports, Share Payments and missing documentation.
Alert Field Services Accounting Director to conduct non-routine follow-ups.

Affiliate Financial Database

Assist with the implementation of the Database.
Become proficient with a report writer to generate other reports as they are needed.
Responsible for the ongoing maintenance of the Database.

Reports to Affiliates and NKF Management

Produce and distribute monthly meaningful financial reports and analyses.
Distribute frequent Receivable updates to Affiliates and the Field Services Accounting Director.
Responsible for gathering documentation to support restricted contributions.
Responsible for gathering necessary documentation in preparation for the Foundation's semi-annual meetings.
Assist with the ongoing maintenance of the NKF's Finances website.

Annual Affiliate Budgets

Maintain/upgrade Excel Budget Templates for budget preparation and submission.
Coordinate electronic distribution of annual Budget Templates and instructions.
Routine follow up for missing Budgets.
Alert Field Services Accounting Director to conduct non-routine follow-ups.

Annual Affiliate Audit

Maintain standardized Affiliate audited financial statement formats, instructions and supporting schedules
Coordinate electronic distribution of standard audited financial statement templates for preparation of external audited financial statements.
Responsible for the distribution of the Affiliate audited financial statements to the various NKF Departments.
Maintenance of the annual Affiliate audited financial statement workbooks.
Routine follow-up for missing annual audited financial statements.
Alert Field Services/Transition Accounting Director to conduct non-routine follow-ups.

Other General Duties

Assist with other accounting functions, as needed.

Minimum Qualifications

The equivalent of two to four years experience with a national nonprofit organization.
Accounting or Finance degree.
Excellent computer skills, including Excel and word processing.
Knowledge of Microsoft Great Plains accounting software a plus.
Strong analytical and problem solving skills.
Ability to work both independently and as a member of a team.
Excellent verbal and written communication skills.
Ability to interact professionally with all levels of NKF and Affiliate staff and volunteers.
Ability to handle a variety of assignments simultaneously.
Detail oriented and excellent organizational skills.

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056

Job Title: Copywriter

Location: New York, New York

General Summary

The copywriter is responsible for writing and editing internal communications to staff and volunteers and external articles, profiles and information for use in newsletters, publications and on the web.

Principal Duties & Responsibilities

Assists the Internal Marketing Director in creation, development and execution of messaging for the Board of Directors, staff (local offices and Headquarters) and volunteers throughout the organization.
Help conceive, write and edit copy for NKF leadership communications and presentations, national and local newsletters, external and internal web site.
Develop copy for NKF promotional and educational flyers, brochures and publications
Work closely with PR and Web teams to provide news articles about NKF and related events for newsletters and NKF web sites
Build working knowledge of the organization through network of internal and external resources.
Performs other duties as assigned

Knowledge, Skills & Abilities

2 years experience in journalism, news writing, pr writing, internal communications or related fields.
Able to thrive in fast paced environment.
Strong multi-tasking skills.
Resourceful, good sense of humor, outgoing, eager to learn and grow.
Able to distill messaging from a great deal of information.
Comfortable interacting with employees on all levels (Executives, Volunteers, Board of Directors).

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056

Job Title: User Services Manager

Location: New York, New York

General Summary

Oversees all aspects of the User Services function, including staff management and activities associated with the coordination and delivery of timely and effective client-side technical support. Has primary responsibility for the delivery of technical support and services. Assists Vice President with the achievement of New Technologies' Department goals and objectives related to functional area, including policy development, training, and business continuity.

Principal Duties and Responsibilities

Troubleshoots issues escalated by Coordinator regarding hardware, software, networking, and other computer-related technologies.
Manages user service requests, ensuring that items are being completed in an effective manner and referred to the appropriate staff member.
Evaluates existing equipment and recommends replacements/upgrades as needed. Installs hardware and software as determined by evaluated need.
Establishes user accounts and access.
Manages user training and orientation.
Researches and recommends new technologies and projects.
Responsible for documentation, monitoring and reporting of user service events, activities, issues, problems.
Manages vendor relations.
Shares responsibility for supervising coordinator.
Assists Vice President with the development of initiatives to maintain and improve User Services.
Develops and presents technology training and orientation.
Identifies potential areas where existing policies and procedures require change, or where new ones need to be developed.
Performs additional duties as required.

Knowledge, Skills & Abilities

Bachelor's degree from an accredited college or university, with at least three years technical support experience in positions of increasing responsibility or equivalent combination of education and experience.
Excellent customer service attitude, proven communication skills and ability to work well under pressure.
Experience resolving complex PC and laptop software, hardware, and networking issues.
Ability to develop and document operational procedures.
Must possess the ability to independently manage day-to-day work while also providing guidance to coordinator.
Excellent organizational and planning skills. Demonstrated problem solving skills.
Excellent verbal communications skills. Proven ability to effectively communicate with all levels of organization, including senior management, demonstrating sensitivity to their varying technical aptitudes.

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056

Job Title: Administrative Assistant

Location: New York, New York

General Summary

Reports to the Chief Operating Officer to Provide executive, administrative, and project management support.

Principal Duties and Responsibilities

Assist COO in management of schedule.
Provides administrative support to the COO as needed, including travel arrangements and meeting coordination.
Assists in special projects and additional duties such as helping the COO organize and prioritize work.
Creates PowerPoint presentations and reports.
Produce and/or compose letters and proposals, arrange conference calls.
Performs market research via phone and Internet.
Assists in developing leads by researching corporations, foundations, and potential sponsors by obtaining accurate contact information.
Manages administration of direct reports.
Assists on projects with COO.
Interacts with board members, prospective and current donors and NKF Affiliates/Divisions by phone and email on behalf of the COO.

Knowledge, Skills & Abilities

College Degree from an accredited college or university is preferred.
Minimum 2 to 3 years previous administrative experience preferably in a development or sales and marketing environment.
Trade show and/or conference/special event experience preferred.
Computer literate on MS Word/PowerPoint/Excel.
Adobe or Desktop publishing skills highly desirable.
Previous Database experience is preferred.
Must be articulate and have excellent telephone presence.
Excellent writing skills required.
Must have excellent interpersonal, time-management and organizational skills.
Comfortable and eager to perform in a sales environment.
Independent thinker, self-starter open to learning and growing.
Multi-tasker, capable of handling a mixed workload and personalities with patience, maturity, and a sense of humor.
Flexible for minimal business travel.

Working Conditions, Equipment Used & Special Information

Verbal and written communication skills will be used daily.
Must possess a high degree of customer service, tact, discretion and professionalism.
Maintain effectiveness even under pressure.
Must be able to use a multiple line telephone, personal computer, fax machine, photocopier and other standard office equipment.
Flexibility to work overtime when needed is required.
Must be flexible for over-night business travel which may include weekends, weekdays and holidays. (Estimate 1-4 trips annually).

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056

Job Title: Data Services Coordinator

Location: New York, New York

General Summary

Under supervision, this person is responsible for maintaining the Professional and Constituent members of the National Kidney Foundation. This includes processing new and renewing members as well as registration for all educational seminars.

Principal Duties and Responsibilities

Responsible for entering Professional & Constituent membership and registration information into the database and processing related payments.
Works with Elsevier, to make certain their lists are up-to-date with professional members to receive their publications. Advises the publisher of address changes for new and renewing members.
Keeps count of members and prepares monthly reports for Executive Committees.
Mails membership cards, new and renewal welcome letters, invoices, educational and program materials, and other information as requested.
Maintains membership and registration files. Processes all credit card transactions, ties membership and registration fees to accounts receivable and prepares batches for the accounting department. Writes letters to accounting department regarding refunds for members or registrants.
Process all request for materials from constituent members.
Processes all CME requests for Kidney Learning Systems (KLS) and mails CME certificates.
Prints labels, badges, confirmations and lists of members and registrants.
Handles telephone and written inquiries from members and registrants regarding questions or problems.
Adds all checks received into the daily iMIS mail log.
Backs up co-workers whenever necessary.
Performs additional duties, as required.

Minimum Qualifications

High school graduate or GE equivalent.
Previous experience and knowledge of Microsoft Word and Excel programs. Some knowledge of accounts receivable helpful.
Excellent verbal and written communication skills.
Excellent organization, interpersonal and customer service skills.
Ability to work both independently and as a member of a team.
Ability to follow directions and pay close attention to detail.
Ability to meet deadlines.
Flexible to work overtime if needed.
Must be able to handle a variety of assignments simultaneously and maintain effectiveness even under pressure.

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056

Job Title: Division Education Assistant

Location: New York, New York

General Summary

The Education Assistant will provide administrative support to the Program Director for a range of programs that include, but are not limited to, KEEP screenings, public education campaigns, professional education, medical jewelry, emergency grants, liaison to Team Liberty and other projects as assigned.

Principal Duties

Maintain records, files, copies.
Assist with database record keeping.
Order and maintain program supplies and inventory.
Coordinate mailings and distribution of materials.
Create reports as needed.
Help answer phone inquiries.
Assist with registration of program participants.
Coordinate meetings with committees and other groups.
Assist with invoicing and issuance of emergency grants.
Fulfill order requests of jewelry, information, etc.
Serve as liaison to Team Liberty.
And other duties as assigned.

Minimum Qualifications

Minimum six months employment with NKF and within current position.
Bachelor's degree from an accredited college or university is required.
Minimum of 1 year successful job related experience.
Excellent verbal, interpersonal and written communication and organization skills.
Ability to work independently and as a member of a team.
Proficient in Microsoft Word for Windows, Excel Spreadsheet and PowerPoint.
Must be flexible to work 12-15 weekends and some overtime.
Adherence to the rules of confidentiality and respect for patients and volunteers

E-mail resume and cover letter to the Human Resources Director or fax (212) 779-8056